Ernest Baker - Professional Resume

Software and Systems Analyst III (Metering and Applications Team)

Duquesne Light Company, Information Technology - November 2021 to Present

Led data retrieval efforts by performing comprehensive data analysis and engaging in strategic collaborations with vendors, resulting in securing over $19.7 million in Department of Energy grants for Grid Modernization Projects.
Collaborated with Faster support to identify and resolve part ordering issues, enhancing data integrity and improving operational efficiency within the Faster database.
Developed Python scripts to automate processes within the Outage Management System, reducing manual effort by up to four hours daily and ensuring project timelines were met
Performed thorough audits of internal documentation and monitoring systems to ensure accuracy, reliability, and compliance with IT governance standards.
Maintained operational success by stepping into key roles during personnel changes, facilitating smooth transitions and ensuring team objectives were consistently met.
Developed and implemented Single Sign-On (SSO) solutions and robust data retention policies, ensuring cybersecurity and compliance with data continuity requirements
Collaborated with project teams to analyze requirements, define project scope, and translate business and technical needs into application modules, ensuring successful project outcomes
Provided ongoing technical support, resolving support issues promptly and ensuring continuous system and application availability, contributing to high user satisfaction

Systems Analyst (AMI System, Network & Application Administrator / Database & Network Analyst)

City of Cleveland Department of Public Utilities, Information Technology - July 2018 to May 2021

Analyzed and correlated Key Performance Indicators (KPI) data using Microsoft SQL Server and Field Deployment Manager (FDM), identifying underperforming areas and non-normalized endpoints, ensuring timely and accurate meter reads that contributed to $300 million in yearly revenue.
Ensured continuous performance of 287 Automated Meter Reading (AMR) gathering sites using Ethernet and Cellular protocols, maintaining 98% read rate and network reliability
Verified completion of contractual work and processed payments for contracts valued at $250,000, conducting thorough reviews to ensure compliance and fiscal responsibility
Analyzed and streamlined daily operational processes by automating reports, file transfers, and archiving tasks with Python, saving five hours per week while maintaining accuracy
Provided advanced business support and critical infrastructure support to Department of Public Utilities and Cleveland Water Department users, ensuring seamless operation of essential services and high user satisfaction
Administered and supported production and test environments for Windows and Linux servers, ensuring system stability and optimal performance
Managed and supported the Itron 900 MHz Fixed Network 100, ensuring network met Key Performance Indicators (KPI) and delivered 98% reliable meter reading services
Conducted Quality Assurance Testing and User Acceptance Testing (UAT) to validate system functionality and performance, ensuring high standards of software quality
Collaborated with meter operations to minimize the impact of system outages, exceptions, and inaccurate data, enhancing service reliability and customer satisfaction
Created and maintained an inventory of system equipment, including servers, field devices, and permanent meter reading equipment, ensuring accurate asset management and tracking

Field Engineer

Itron - September 2015 to July 2018

Executed mitigation surveys in areas with weak or no signal to ensure sector acceptance and automated billing certification for Itron OpenWay Advanced Metering Infrastructure, enhancing network reliability
Utilized tools such as OpenWay Field Pro, 3G Squid, Zigbee radios, and optical probes for field operations, demonstrating expertise in advanced metering technologies
Conducted investigations of malfunctioning meters and recommended appropriate replacements or installation of alternative technologies, improving system accuracy and customer satisfaction
Presented mitigation results and findings to customers, effectively communicating technical information and solutions to stakeholders
Managed inventory and maintenance of testing and safety equipment, ensuring operational readiness and compliance with safety standards
Performed preventative maintenance on testing and safety equipment, minimizing downtime and maintaining equipment performance
Conducted fieldwork in remote and challenging environments, often working independently and carrying equipment up to one mile, ensuring timely and accurate completion of tasks
Diagnosed and troubleshooted various electronic and RF systems, ensuring quick resolution of issues and minimizing service disruptions
Applied knowledge of RF and propagation theory, TCP/IP, and routing concepts to optimize network performance and reliability
Maintained strong PC skills, utilizing software such as Excel, Word, and PowerPoint for reporting, data analysis, and presentations, resulting in clear and effective communication of technical information

Quality Assurance Analyst

Itron - July 2014 to September 2015

Led quality assurance testing to verify work completion according to original work orders, ensuring adherence to established protocols and maintaining high standards of project execution
Utilized Itron FDM and FC300 tools for data collection, analysis, and reporting, enhancing the accuracy and efficiency of project management tasks
Conducted follow-up interactions with customers to confirm satisfaction with installations, addressing any concerns and ensuring a positive customer experience
Performed comprehensive data analysis using Excel to query completed work types, ensuring accurate contract billing and thorough project wrap-up
Managed inventory of used and unused supplies across multiple locations in Northeast and Central Ohio, ensuring accurate billing based on work performed and maintaining supply chain efficiency
Assisted municipalities in Northeast Ohio and Central Illinois with quality assurance testing and verification, contributing to regional project success and consistency
Collected and validated meter readings for over 500,000 customer accounts, ensuring data accuracy and project completeness for large-scale validation efforts

Water Meter Installer

Scope Services - May 2014 to July 2014

Conducted the replacement of residential and commercial water meters, ensuring accurate and efficient installation to maintain service quality and regulatory compliance
Identified and reported hazardous conditions that could impact the safe replacement of water meters, contributing to a safer working environment
Maintained and operated hand-held technology devices such as GPS, PDAs, and digital cameras for planning and executing daily tasks, ensuring data accuracy and timely completion of assignments
Interpreted maps and navigated assigned geographic areas using GPS instruments, demonstrating strong directional and organizational skills to complete meter replacements within specified timeframes
Communicated professionally with customers, addressing their concerns and resolving issues such as meter tampering or unexpected situations on their premises, ensuring high levels of customer satisfaction
Adhered to corporate policies and procedures, including safety requirements, to complete all work assignments efficiently and safely
Worked independently with minimal supervision, showing self-motivation and the ability to multitask in a fast-paced environment
Performed routine physical tasks such as standing, walking, lifting, and stooping while exposed to various weather conditions, demonstrating physical endurance and adaptability
Trained on and utilized new equipment and procedures to improve work efficiency and effectiveness

Specialist E4 – Cannon Crewmember

United States Army - June 2010 to October 2013

Operated and maintained field artillery equipment, including howitzers, to support combat operations and mission objectives in diverse environments
Deployed to Afghanistan, engaging in active combat operations and ensuring artillery support for ground troops, contributing to mission success and troop safety
Held a SECRET security clearance, maintaining the highest standards of security and confidentiality in handling classified information
Conducted routine and preventive maintenance on artillery systems and vehicles, ensuring operational readiness and minimizing downtime
Coordinated with infantry and other support units to synchronize artillery fire, enhancing overall mission effectiveness and operational efficiency
Trained and supervised junior soldiers, providing mentorship and guidance to improve their technical skills and combat readiness
Recognized for exemplary service with multiple awards, including the Afghanistan Campaign Medal with 2 Campaign Stars, Army Commendation Medal, NATO Medal, Army Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal, and Army Service Ribbon

Ernest L. Baker

Professional Summary

Technical Skills

Professional Experience

Software and Systems Analyst III (Metering and Applications Team)

Systems Analyst (AMI System, Network & Application Administrator / Database & Network Analyst)

Field Engineer

Quality Assurance Analyst

Water Meter Installer

Specialist E4 – Cannon Crewmember

Projects

Gatekeeper Project

Achievements

Education & Certifications

Service Planning and Architecture

Strategy and Governance

Budgeting and Scheduling Projects

Managing Project Risks and Changes

Initiating and Planning Projects

High School Diploma

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